West Michigan LSSM Spotlight – January 2011
Compassionate in-home care: what sets LSSM apart?
By Doug Lachniet, Director of Major/Planned Gifts, Lutheran Social Services of Michigan
Anyone helped by the Lutheran Social Services of Michigan in-home services team in West Michigan knows what a dedicated, caring group they are. They serve about 240 people, at MapleCreek in Grand Rapids and across Ionia, Kent, Barry, Newaygo, Montcalm, Mecosta, Mason and Muskegon Counties. A grateful client said, “My caregiver is a ray of sunshine in an otherwise dull day.”
Pam Moran worked 10 years in the field and is the office problem solver. “All of us here have the heart and mind of a caregiver. We’re willing to do whatever it takes to make sure the client is taken care of. ‘Heart’ is something you can’t teach, and we definitely have it.”
Regional Supervisor Pam Van Spyker explained, “Our clients need us. We serve a wide variety of people, from those wanting our services a couple hours a week to those who are fully bed-bound and require 7-days-a-week care. We enable independence as much as possible.”
With new home care businesses opening up, Colleen Mahon-Van Doren, West Michigan Regional Manager for In-Home Services, warned, “People must be careful when choosing a company. Lutheran Social Services does a thorough background check, and drug and TB testing, for our caregivers. It means extra effort and cost, but it’s important to protect our clients. If you hire a business that doesn’t screen its workers, you become vulnerable in your home.”
Known informally as “MapleCreek at Home,” the West Michigan office is part of the statewide In-Home Services division of Lutheran Social Services of Michigan, founded in 1934. “We are faith-based here,” Pam Moran added, “and it really shows in how we treat our clients. One person told us, ‘The caring and friendliness of caregivers is what I like most about the services I am receiving.’ Our mission is ‘serving people as an expression of the love of Christ,’ and that alone makes us stand out.” Need some extra help? The West Michigan In-Home Services office can be reached at 616-242-0835.
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